FAQ

My Account

If you forgot a password to a different account simply click the forgot password link on the my account page here.

Need to update your billing or delivery address? Click here to edit your account settings.

Looking to change your email associated with your account? Click here to do that from your account details.

Get started by clicking here and creating an account. We have live staff standing by to verify your ID and get your account set up! Once you open your account, enjoy access to our entire catalog delivered to your place in 2 hours or less.

Do I need to make an account?

Yes to shop with us you need to make an account. In order to verify users are who they say they are, we check ID and ensure that all our customers are of age to consume cannabis.

Get started with your first order of cannabis delivered to your place in 2 hours or less by clicking here.

Same Day Calgary Delivery

Is delivery same day?

Yes! When you order cannabis from Flowerful during business hours we deliver your order within the same day! 2 hours to be exact.

Business Hours:

11am – 8pm 7 days a week!

How do I get free delivery?

Get free delivery on all orders over $25. We want you to get your products as fast as possible for the cheapest rates possible. We understand that sometimes your order is going to be smaller and that’s okay. We’ve setup a system that lets us get your delivery out for free no matter what the size.

Where can I order to?

We are not limited to Calgary – enjoy weed delivery to Chestermere, Okotoks, Cochrane, and more. Below are the minimum order rates for delivery to cities in and around Calgary.

Calgary ( Minimum 25$ )
Okotoks ( Minimum 90$ )
High River ( Minimum 200$ )
Airdrie ( Minimum 90$ )
Crossfield ( Minimum 220$ )
Cochrane ( Minimum 220$ )
Chestermere ( Minimum 90$ )
Strathmore ( Minimum 220$ )
Bragg Creek ( Minimum 250$ )
DeWinton ( Minimum 90$ )
Langdon ( Minimum 120$ )
Black Diamond ( Minimum 250$ )

Do I have to order to my house?

While we prioritize delivering to verified addresses, we understand that there may be situations where you prefer or need an alternative delivery location. We are flexible and accommodating in such cases. If you have specific requirements or preferences, please reach out to our team, and we will work with you on a case-by-case basis to determine a suitable drop-off location that meets your needs. Our goal is to ensure a convenient and satisfactory delivery experience for all our clients. Simply contact our team, and we will be more than happy to assist you in finding a solution that works best for you.

How long will it take to receive my order?

We take pride in our fast and efficient delivery service, guaranteeing that your products will reach you within 2 hours. Our primary goal is to deliver your order within the first hour after placing it, ensuring prompt service and customer satisfaction. However, please keep in mind that exceptional circumstances such as heavy traffic or adverse weather conditions may occasionally cause a slight delay, extending the delivery time to up to 2.5 hours. These situations are rare, but we prioritize the safety of our drivers and the integrity of your order. Rest assured, our team is committed to providing you with a quick and reliable delivery experience each time you place an order.

How much does delivery cost?

We are delighted to provide Free same day Delivery for all local Calgary orders over $25!

For orders below $25, there will be a nominal delivery fee of $15.

Please note that for Okotoks and other cities and towns outside of Calgary, we have a higher minimum order requirement due to the significantly longer distance involved. This is to ensure fairness to our drivers and maintain a sustainable delivery service.

If you reside beyond these areas, we also offer Mail order via Canada Post, cost will be based on location and speed

Our aim is to provide you with convenient delivery options that suit your location and needs.

Minimum Order requirements

Calgary ( Minimum 25$ )
Okotoks ( Minimum 90$ )
High River ( Minimum 200$ )
Airdrie ( Minimum 90$ )
Crossfield ( Minimum 220$ )
Cochrane ( Minimum 220$ )
Chestermere ( Minimum 90$ )
Strathmore ( Minimum 220$ )
Bragg Creek ( Minimum 250$ )
DeWinton ( Minimum 90$ )
Langdon ( Minimum 120$ )
Black Diamond ( Minimum 250$ )

Can i see order tracking?

Tracking your order is easy! Once we have shipped your order, you will receive an email to notify you of tracking details. We ship Canada Post! Please double check your spam folder if you haven’t received your shipping information. Ready to go? Order weed now.

Will my driver contact me?

Absolutely! Our delivery process includes timely communication from our drivers. You can expect a call or text notification on the phone number linked to your account from our dedicated delivery driver. They will reach out to inform you when they are en route, giving you a heads up about their arrival. As they approach closer, typically within 5-10 minutes, they will provide another notification to ensure you are aware of their arrival. We prioritize keeping you informed every step of the way to provide a seamless and convenient delivery experience.

The Website

The website isn't loading for me?

If you are having issues loading the website or it’s giving you URL errors, this typically means your browser has cached an old version of the site that is no longer available.

In the event this is happening please goto the tools or browser options in your browser and clear the cache, this will flush the old sites memory out of your browser and let it replace with the new version. If the problem is persistent please give us a call.

What hours is the website open?

If you are having issues loading the website or it’s giving you URL errors, this typically means your browser has cached an old version of the site that is no longer available.